Address 19 Nguyen Van To, Hoan Kiem Dist., Hanoi, Vietnam    Hotline (+84) 2432 123 000 - (+84) 988 573 660 73660

Terms & Conditions

 Check in policy:
- Check in: from 14:00
- Check out: no later than 12:00;
- Early Check-in: subject to room availability.

Late check-out policy:
- Late check-out subject to availability
- 12:00 to 18:00 check-out: 50% surcharge on room rate
- After 17:00 check-out: 100% surcharge

Arrive early and depart late:
- If you arrive early in the day and you want immediate access to your room, we. Recommended for booking the night before. Similarly, for late departures, additional nights will be guaranteed until you leave the Spoon Hotel

Security Policy:
- A valid credit card will be required upon booking;
- For credit card bookings, the same card must be presented upon check in at the hotel;
- Management reserves the right to cancel any booking without notice if we are notified. Any fraud or illegal activity related to the full payment received.

Policy for Children:
- Children under 5: free.
- Children from 5 to under 12 years old: Surcharge 250,000 / person / room / night.
- Children 12 years old and over Adults: Surcharge 400.000VND / person / room / night.
Extra bed: extra charge 500.000 VND / person / room / night.

Cancellation / Amendment Policy: This policy determines how to process the cancellation:
- If canceled or modified 5 days before arrival, no fee will be charged.
- If cancellation / modification is made less than 5 days after your arrival, room 1 night will be charged. When guests arrive and stay, all changes to the room reservation are unacceptable and will be charged as the policy does not appear.
- In case of no-show, 100% of room rate will be charged.
- Infant Price / Stay / Last / Non-changeable package & amp; No give back.

Complaints or Comments:
The top priority of the  Spoon Hotel is customer satisfaction. Any complaints either. Reviews of staying at our hotel must be made in front of the hotel. Manage at the time you stay so we can try to resolve it immediately. Matters that can not be resolved there and then must be notified in writing to the Manager. Director, Spoon Hotel by email: booking@spoonhotel.com. The dissatisfaction will be resolved within 24 hours.

General information:
Although much effort has been made to ensure the accuracy of the information available online,
We can not accept responsibility for any errors or omissions, and reserve the right to change, modify,
Add or discontinue any information or syndication online at any time.
Under the paragraph below just below, we will not be liable to you for any loss or damage

In case:
1. There is no violation of legal obligations that you or our employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any breach;
3. Any increase in loss or damage by you in breach of any term of our contract;
4. Iv. Any loss that exceeds three times the fees associated with your length of stay
Nothing in these terms and conditions excludes or limits our liability for death or personal injury.
Caused by our negligence or fraudulent fraud. These terms and conditions will be governed by the laws of Vietnam and the courts of Vietnam will have jurisdiction over any matter arising out of or in connection with them.

* Surcharge of 30% room rate applied in time
- Lunar New Year from February 16 to February 21, 2018
- Unification Day and International Labor Day: April 30 - May 2, 2018
New Year: From Dec. 30 to Jan. 1, 2018
* Surcharge of 20% room rate applied in time
- National Day: September 2, 2018
- Hung Kings Memorial Ceremony on April 25, 2018